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What You Need to Know Before You Start

930k operates under a defined legal structure and your access to any part of this platform depends on the laws applicable in your location and whether your region is eligible.

Eligibility by local lawAccount terms apply at registrationbKash, Nagad, Rocket coveredBangladesh-specific conditions
930k What You Need to Know Before You Start
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about how these terms apply to your account, our support team handles legal queries through the channels below. For wallet disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you get in touch — it speeds up every review significantly.

Team online

Live Chat

Reach us directly through the live chat window in your account dashboard. Legal and account-eligibility questions are handled there with reference to your account record.

Email Support

Send detailed legal queries, including dispute references and wallet transaction IDs from bKash, Nagad, or Rocket, to our support email address listed in your account settings.

Account Help Centre

The Help Centre in your account panel holds policy documents, eligibility conditions for Bangladesh, and step-by-step paths for submitting a formal dispute or account review request.

HOW WE HANDLE THIS

Data, Security and Account Integrity at 930k

We keep your account data under SSL encryption and do not share personal details with third parties outside of what our terms explicitly permit. Cookie usage, data retention periods, and your right to request account data deletion are all documented in our Privacy Policy, accessible from your account settings. If you want to know what data we hold, submit a request through live chat or email with your account ID.

Data Retention

We retain account data for the period required under applicable law. Once that period lapses and your account is closed, we process deletion requests submitted via your registered email.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the lobby is being used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login from a new device triggers an OTP check before access is granted — this applies whether you log in via bKash-linked accounts or direct credentials.

Requesting Changes

To update personal details, correct account information, or request a full data export, contact support through live chat with your account ID and the specific change you need made.

Your Legal Questions, Answered Directly

These are the questions we hear most often about account terms, eligibility, data and disputes. If your question is not covered here, live chat and email support are both available through your account panel.

Access depends on your local law and the eligible regions we support. You are responsible for confirming that using this platform is permitted under the laws that apply to your location.

Accounts opened from regions where access is not permitted may be suspended pending review. Any wallet balance linked to bKash, Nagad, or Rocket will be handled according to the terms in effect at the time of suspension.

Submit your bKash, Nagad, or Rocket transaction reference number through live chat or email support. Our team logs the dispute against your account and reviews the wallet record before responding.

Yes. Send a data request to our support email with your account ID. We process requests in line with applicable data protection requirements and will respond within the timeframe our policy sets out.

Once your account is closed and any mandatory retention period under local law has passed, submit a deletion request via your registered email. Live chat can confirm the exact steps for your account.

Terms may be updated when required. We publish changes on this page and your continued use of the platform after an update means you accept the revised terms. Check this page periodically for any changes.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.